Synneasynnea.no

Terms of Service

Last updated: 26 June 2026

These Terms of Service (the “Terms”) govern access to and use of Synnea, a multi-tenant software service for marine and offshore interface management. By creating an account, accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Agreement and acceptance

Synnea (“Synnea”, “we”, “us” or “our”) is operated by [Synnea legal entity name], registered at [registered address]. The Service is provided to businesses for professional use; it is not intended for consumers or for personal, household or family purposes.

By accessing or using the Service — including by clicking to accept these Terms, by registering an account, or by being added to an Organisation — you accept these Terms and form a binding agreement with us. If you accept these Terms on behalf of an Organisation, you represent and warrant that you have the authority to bind that Organisation, and references to “you” mean both you and that Organisation.

Several other documents form part of your agreement with us and are incorporated by reference: the Engineering Disclaimer (at /legal/disclaimer), the Privacy Policy (at /legal/privacy) and, where applicable, the Data Processing Agreement (at /legal/dpa). In the event of a direct conflict, an Engineering Disclaimer provision prevails for matters of analysis and engineering reliance, and a Data Processing Agreement provision prevails for the processing of personal data; otherwise these Terms prevail.

2. Definitions

  • “Service” means the Synnea application, made available at app.synnea.no and related domains, together with its associated features, analyses, APIs, documentation and the marketing site at synnea.no.
  • “Customer” means the Organisation or, where there is no Organisation, the individual that has entered into these Terms and is responsible for use of the Service.
  • “User” means any individual who accesses the Service under the Customer's account, including owners, admins, members and per-installation viewers, editors and administrators.
  • “Organisation” means a tenant workspace within the Service whose members are governed by roles (owner, admin and member at the organisation level, and viewer, editor and administrator at the per-installation level).
  • “Customer Data” means all data, content and information that the Customer or its Users submit to or generate in the Service, including installations (vessels and platforms), systems, interfaces, criticality and redundancy data, analysis inputs and outputs, and account information.

3. The Service

Synnea lets a Customer model its installations, systems and the interfaces between systems, record criticality and redundancy, and run analyses including single-point-of-failure detection, worst-case-failure simulation and draft FMEA worksheets. The scope, behaviour and availability of these features may change over time.

The Service is currently offered on an early-access or beta basis. It may contain defects, may change, and features may be added, modified, suspended or removed at any time. We do not commit to any particular level of availability, uptime, support or performance unless we have agreed a separate written service-level agreement with you.

4. Accounts and Organisations

To use the Service you must register an account and provide accurate, current and complete information, and keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account. You must notify us promptly at hello@synnea.no if you suspect any unauthorised access or use.

The Customer and its owners and admins are responsible for managing membership of their Organisation, for assigning appropriate roles and per-installation permissions, and for the acts and omissions of their Users. The Customer must ensure that each of its Users complies with these Terms, and is responsible for any use of the Service through its account as if it were the Customer's own.

5. Acceptable use

You agree that you will not, and will not permit any User or third party to:

  • use the Service in violation of any applicable law, regulation, or third-party right;
  • attempt to gain unauthorised access to the Service, to any account or Organisation that is not yours, or to any underlying systems or networks, or attempt to breach, test or circumvent tenant isolation, authentication, authorisation or other security controls;
  • reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, models or underlying ideas of the Service, except to the extent this restriction is prohibited by applicable law;
  • copy, modify, distribute, sell, sublicense, rent, lease or create derivative works of the Service, or use it to build a competing product or service;
  • upload, submit or process any data that you do not have the right and authority to provide, or that infringes or misappropriates the rights of any third party;
  • upload or transmit any malware, viruses or other harmful code, or interfere with, disrupt or impose an unreasonable load on the Service or its infrastructure; or
  • use the Service to violate the privacy of others or to collect or harvest data in breach of applicable law.

We may investigate suspected violations and may take action including suspending or terminating access where we reasonably believe these Terms have been breached.

6. Customer Data and intellectual property

As between you and us, you own and are responsible for your Customer Data. You represent and warrant that you have all rights, consents and authority necessary to submit Customer Data to the Service and to grant the licence below, and that your Customer Data and its use with the Service do not infringe any third-party rights or violate any law.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, process, display and otherwise use Customer Data solely to the extent necessary to provide, secure, maintain and improve the Service for you, to prevent or address technical or security issues, and as otherwise instructed by you or permitted by these Terms and the Data Processing Agreement. We process personal data within Customer Data as described in the Privacy Policy and, where applicable, the Data Processing Agreement.

We own and retain all right, title and interest in and to the Service, including its software, user interface, analysis methods and models, documentation, and the underlying dynamic-positioning knowledge base, together with all related intellectual property rights. Except for the limited right to use the Service granted in these Terms, no rights are granted to you by implication, estoppel or otherwise. We may generate anonymised and aggregated statistics that do not identify you or any individual and that cannot reasonably be used to re-identify Customer Data, and may use such statistics for any lawful purpose.

If you provide suggestions, ideas or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate that feedback into the Service or our other offerings without restriction or obligation to you.

7. Confidentiality

Each party (the “Receiving Party”) may have access to non-public information of the other party (the “Disclosing Party”) that is marked or reasonably understood to be confidential, including Customer Data and the non-public features and performance of the Service. The Receiving Party will use the Disclosing Party's confidential information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it to third parties except to its personnel and advisers who need to know it and are bound by confidentiality obligations no less protective than these.

These obligations do not apply to information that is or becomes public through no fault of the Receiving Party, was lawfully known to it without obligation of confidence, is independently developed without use of the confidential information, or is lawfully received from a third party without restriction. The Receiving Party may disclose confidential information where required by law or a competent authority, provided that, where legally permitted, it gives reasonable prior notice to the Disclosing Party.

8. Fees

The Service is currently offered free of charge during an early-access or pilot period. We may change our pricing and introduce or modify fees at any time. If and when the Service becomes paid for you, we will provide the applicable billing terms (including fees, billing period, payment method and renewal terms) before they take effect, and your continued use after they take effect will constitute acceptance.

Unless stated otherwise, fees are exclusive of taxes, duties and similar government charges, and you are responsible for all such amounts (other than taxes on our income).

9. Engineering disclaimer and analyses

IMPORTANT: Synnea's analyses are decision-support information only. They are not engineering advice, not a design, and not a certified analysis. They do not replace, and do not discharge any obligation to perform, a classification-society-approved Failure Mode and Effects Analysis (FMEA), proving or annual DP trials, the exercise of professional engineering judgment, or any other survey, test or assessment required by law, a flag state, a classification society or a client.

Findings such as single points of failure and worst-case-failure results are candidates to be verified by competent engineers; their accuracy depends entirely on the data you enter. Safety-critical decisions remain the sole responsibility of you and your Organisation. Your use of the analyses is subject to the Engineering Disclaimer at /legal/disclaimer, which is incorporated into these Terms by reference and which you should read in full.

10. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, title or non-infringement. We do not warrant that the Service or its analyses will be uninterrupted, error-free, secure, or that they will meet your requirements or produce any particular result. Any warranties that cannot be excluded by law remain in force to the minimum extent required.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, business, goodwill, anticipated savings, or loss or corruption of data, whether arising in contract, tort (including negligence) or otherwise, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total fees you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the liability. Where the Service has been provided to you free of charge (including during an early-access or pilot period), our total aggregate liability will not exceed one thousand Norwegian kroner (NOK 1,000).

Nothing in these Terms excludes or limits either party's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

12. Indemnification

You will defend, indemnify and hold us and our affiliates, and our respective officers, directors, employees and agents, harmless from and against any third-party claims, damages, liabilities, losses, costs and expenses (including reasonable legal fees) arising out of or relating to your Customer Data, your use of the Service in breach of these Terms or applicable law, or any reliance on the Service's analyses in breach of the Engineering Disclaimer.

13. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access to the Service, in whole or in part, where you materially breach these Terms, where we reasonably believe suspension is necessary to protect the Service, other customers or third parties, where required by law, or for any reason on reasonable notice during the early-access period.

On termination, your right to use the Service ceases. For a period of thirty (30) days after termination (or such other period as we may state), you may request export of your Customer Data in a commonly used format; after that window we may delete or de-identify Customer Data in the ordinary course, subject to the Data Processing Agreement and any legal retention obligations. Provisions that by their nature should survive termination — including those on Customer Data and intellectual property, confidentiality, fees accrued, disclaimers, limitation of liability, indemnification and governing law — survive.

14. Changes to the Terms or the Service

We may modify these Terms from time to time. If we make a material change, we will provide reasonable notice (for example, by email or an in-app notice) before it takes effect, and will update the “Last updated” date above. Your continued use of the Service after a change takes effect constitutes acceptance of the revised Terms; if you do not agree, you must stop using the Service. We may also change, suspend or discontinue the Service or any of its features as described in section 3.

15. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter are governed by the laws of [Norway], without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of [Norway] (with [Oslo District Court] as the agreed legal venue) to settle any such dispute, save that either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

16. Miscellaneous

  • Entire agreement: These Terms, together with the documents incorporated by reference, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements and understandings on that subject.
  • Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
  • Assignment: You may not assign or transfer these Terms without our prior written consent; we may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.
  • No waiver: A failure or delay in exercising any right is not a waiver of that right, and no single or partial exercise of any right precludes any further exercise of it.
  • Notices: We may give notices to you by email to your account address or by in-app notice; you may give notices to us at hello@synnea.no. Notices are deemed received when sent, unless the sender is notified of a delivery failure.
  • Force majeure: Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labour disputes, failures of telecommunications or internet services, and acts of government.
  • Relationship: The parties are independent contractors; these Terms do not create any partnership, joint venture, agency or employment relationship.

17. Contact

Questions about these Terms can be sent to hello@synnea.no.